Data Protection Policy

Go-Ahead Singapore (‘we’, ‘us’, ‘our’) respects the right of individuals to protect their personal data. 

This data protection policy gives you information about how we collect, use and disclose personal data.  It recognises both your right to protect personal data about you and our need to collect, use or disclose it for purposes that we believe are reasonable to enable us to provide bus services in Singapore.

This data protection policy applies to the personal data of all individuals (‘you’ or ‘your’ or ‘an individual’, etc.) with whom we interact.  This includes our passengers, job applicants, employees, users of our website at http://www.go-aheadsingapore.com/en-sg/ and our contractors and other vendors.

1.         Purposes for us collecting, using or disclosing personal data

With one exception, whenever we collect personal data from you we will first tell you the purpose or purposes for which we are collecting it.

The exception is where we rely on you being deemed to have consented to us collecting your personal data.  This happens when you voluntarily provide the personal data for a purpose and it is reasonable that you would do so.  Here are two examples:

  • when weadvertise a job opportunity and you send us information about you and yourqualifications for the job
  • whenyou board one of our buses and your image is captured by our CCTV cameras thatare installed for passenger security purposes

2.         Our collection, use and disclosure of personal data

Where possible, we collect personal data directly from you.  We do this in various ways, including telephone and in-person meetings and interviews and by asking you to fill up forms.

If at any time you would prefer not to provide some personal data that we request, please let us know.  We will then explain our purpose for collecting that personal data.  If you still do not wish to provide it we will discuss with you whether or not we can proceed without it.  We may not be able to do so.

We collect, use, or disclose personal about you only if:

  •  you give, or are deemed to have given, yourconsent to us doing so or
  • we are required or authorised under the PDPA orany other written law to do so without your consent

Where we ask you to consent to us collecting, using or disclosing personal data about you we will first inform you of our purposes for doing so.  We will not use or disclose personal data about you for any other purposes without first informing you of the additional purposes and getting your consent to us doing so for the additional purpose(s).

We may collect personal data about you from another individual or organisation if you have given that other individual or organisation consent that allows it to disclose personal data to us.  (A common example is where you provide us with character referees as part of applying for a job with us.)  We will use or disclose it only for the purposes for which the other individual or organisation disclosed it to us.

We are permitted by the PDPA to collect, use or disclose personal data about you without your consent in various circumstances that include the following:

  • if it is publicly available or if it is businesscontact information
  • if there is an emergency
  • if we do so for evaluative purposes (such asassessing a job application)
  • where the disclosure is related to lawenforcement or where the collection, use or disclosure is in connection withcertain legal issues

If you would like more information about the circumstances under which we may collect, use or disclose personal data without your consent, please contact our Data Protection Officer.

If you browse our website, we do not capture any data that allows us to identify you.

3.            Withdrawing your consent

On giving us reasonable notice, you may at any time withdraw any consent you have given, or are deemed to have given, to us collecting, using or disclosing personal data about you for any purpose.  Any notice of withdrawal of consent should be given in writing (which includes email) sent to our Data Protection Officer.

The consequences of you withdrawing consent to us collecting, using or disclosing personal data about you for any purpose may be onerous for you.  Therefore:

  •  we mayrequire you to provide proof of your identity and
  •  we willinform you in writing (whichmay be by email) of the likely consequences of withdrawing your consentfor the specified purpose

If you still wish to withdraw your consent we will act on your request and cease collecting, using or disclosing the personal data, unless doing so without your consent is required or authorised under the PDPA or other written law.  We will also cause any and all of our data intermediaries to cease collecting, using or disclosing the personal data.

In addition, we will cease to retain our documents containing that personal data, or remove the means by which it can be associated with you, as soon as it is reasonable for us to assume that retention is no longer necessary for our legal or business purposes.

4.         Access to personal data and information about use

On request by you, we will as soon as reasonably possible provide you with:

  • personal data about you that is in ourpossession or under our control and
  •  information about the ways in which we have, ormay have, used or disclosed that personal data within a year before the date ofyour request

Your request to us should be made in writing (which includes email) sent to our Data Protection Officer.  We may require you to provide proof of your identity. 

There are some circumstances where we are not required to provide you with information, and others where we are not allowed by the PDPA to do so.  In some circumstances we may be able to provide you with limited information.  You may obtain information about all of these circumstances from our Data Protection Officer.

We may charge you a fee for providing you with access to your personal data or information about how we may have used or disclosed it.  The fee will reflect our incremental costs associated with responding to your request.  You may obtain information about the fee from our Data Protection Officer.

5.         Correction of errors in, or omissions from, personal data about you

You may request us to correct an error or omission in the personal data about you that we hold or that is under our control.  Your request to us should be made in writing (which includes email) sent to our Data Protection Officer.  We may require you to provide proof of your identity and/or documents or other evidence supporting your request.

There are some circumstances where we do not make a correction and other circumstances where we are not required to act on such a request.  You may obtain information about these circumstances from our Data Protection Officer.

Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable.  We will also send the corrected personal data to every other organisation to which we have disclosed it within a year before the date we made the correction (unless that other organisation does not need the corrected personal data for any legal or business purpose).  Alternatively, with your consent, we will send the corrected personal data only to specific organisations as agreed with you.

Another organisation that has disclosed your personal data to us might notify us that it has corrected it.  If this happens, unless we are satisfied on reasonable grounds that we should not make the correction, we will correct your personal data that is in our possession or under our control.

6.         Accuracy of personal data

We make reasonable efforts to ensure that personal data that we collect about you or that is collected on our behalf is accurate and complete if we are likely to use it to make a decision that affects you or we are likely to disclose it to another organisation

7.         Protection of personal data

We take reasonable steps to ensure the security of personal data about you that is in our possession or under our control and to protect it against risks such as loss or unauthorised access, destruction, use, modification or disclosure.  Only authorised personnel are permitted to have access to personal data about you.

8.         Retention of personal data

We cease to retain both hard copy and electronic documents containing personal data about you, or we remove the means by which it can be associated with you, as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by its retention and retention is no longer necessary for legal or business purposes.

9.            Complaints procedure

We strive for excellence in providing our services and in all our interactions with our passengers, job applicants, employees and our contractors and other vendors.  This includes our compliance with the PDPA.

Please direct any queries or complaints you have about the way in which we collect, use or disclose personal data about you to our Data Protection Officer.  Generally, we are unable to deal with anonymous complaints because we are unable to investigate them.  If you raise a complaint anonymously we will nevertheless note the matter raised and, if possible, try and investigate and resolve it appropriately.

Whenever you make a complaint our Data Protection Officer will seek to obtain sufficient information from you to enable us to investigate it.  Please be prepared to provide our Data Protection Officer with information as to, for example:

  • the type of action, or lack of action, by usthat has given rise to your concern
  • whether it was an isolated incident or isongoing and, in the case of an isolated incident, when it occurred
  •  a copy of any relevant correspondence you holdand
  • details about what you consider should havehappened or should not have happened

Immediately upon receiving a complaint our Data Protection Officer must investigate it and within five business days advise you of:

  •  the outcome of the complaint and the reasons forthat outcome or
  •  write to you (which may be by email) advising youthat the Data Protection Officer needs more time to investigate the complaintand stating when the Data Protection Officer expects to have resolved thecomplaint for you

If a complaint is settled to your complete satisfaction, our Data Protection Officer is not required to advise you in writing of the outcome of the complaint, unless you request a written response (which may be by email).

If a complaint is not settled to your complete satisfaction, our Data Protection Officer will advise you of the outcome of the complaint and the reason(s) for that outcome in writing (which may be by email).  If you are not satisfied with the outcome, you may take your complaint to the Personal Data Protection Commission.

10.      Data Protection Officer

We have appointed a Data Protection Officer who is contactable as follows:

  • send an email to   dataprotection@go-aheadsingapore.com                     
  •  write to us at: Data Protection, Go-Ahead Singapore 2 Loyang Way 508776            

11.      Changes to this data protection policy

We reserve the right to review, amend and/or update this data protection policy at any time and from time to time.

Published 02/08/2016