Who is eligible to apply for the card?
Applicants with disabilities such as visual impairments, walking/standing difficulties, and short-term memory loss/dementia are eligible for the cards. For more information, please contact Go-Ahead Singapore’s customer service team at 6812 6458 anytime between 7.30am to 8pm daily.
How much will a “Helping Hand” card cost me?
The card is free of charge. A valid stored value card or concessionary pass is still required for travel on board buses.
I have lost my card. What can I do to get a replacement?
We are happy to replace the card free of charge. Please give our customer service team a call at 6812 6458 anytime between 7.30am to 8pm daily. Alternatively, you can leave your request through our contact form.
Why are some seemingly abled person also using the card?
Not every disability and medical condition is visible and obvious, these commuters will also require assistance when using the public transport network.
I will require help from the bus captain during peak hours. Can I do so?
The safety of commuters will always remain as the top priority for bus captains, hence we seek your understanding that our bus captains may not be able to render assistance promptly during peak hours. Morning peak hours are from 6.00am to 9.00am while evening peak hours are from 5.00pm to 7.30pm.
The bus captain read my card and did not provide me with the required help.
Our bus captains are trained to identify the card and render necessary assistance so that you have a pleasant journey. In the event that your experience is unsatisfactory, please inform our customer service team at 6812 6458 anytime between 7.30am to 8pm daily. Alternatively, you may leave your feedback or enquiry through this contact form.
I will require a seat on the bus, can the bus captain ask a fellow commuter to vacate the seat for me?
The card will clearly inform a bus captain that the user needs a seat, therefore the bus captain will encourage others to give up their seat to the best of his/her ability.
What if I need a seat but no one offers me one even after the bus captain asks?
You may ask someone politely for a seat, however, please understand that the person seated may also require it.
What if there is no space for my wheelchair/ stroller/ pushchair?
Please approach the bus captain for assistance.
I have completed the survey but why am I not issued a card for the Helping Hand trial?
The survey helps us to understand and align the messaging of the cards to the needs of commuters. Please apply for the card separately through:
- Go-Ahead Singapore’s website (https://www.go-aheadsingapore.com/helping-hand-application-form)