Go-Ahead Singapore Cultivates Next Generation of Bus Professionals
11 May 2016, Singapore – Go-Ahead Singapore has rolled out its induction and training programme for new bus captains. The programme began in mid-March 2016 and to date, 110 bus captain trainees have been participating in lectures and practical courses designed to prepare them for a career in the bus industry and for service commencement of the Loyang bus package in the third quarter of 2016.
The training curriculum has been developed to impart the knowledge, expertise and practical skills needed to prepare Go-Ahead Singapore bus captains to deliver safe, reliable and friendly bus services. In line with the vision of the Singapore Bus Academy, which will be set up in the second half of this year, Go-Ahead Singapore’s training programme will up-skill and professionalise bus careers.
Nigel Wood, Managing Director, Go-Ahead Singapore, said, “Our training programme is first and foremost, built around safe, reliable and sound driving, as well as quality customer service. We want our bus captains to be equipped with a solid foundation. We also want our captains to be adaptable to various scenarios. We’ll therefore be looking at nurturing skilled, professional people with the right attitude and the ability to read and respond to situations.”
The training programme includes two weeks of practical on-the-road training that focuses on safety and standards of driving, especially on the techniques for wheel manoeuvring, accelerating, cornering, braking amongst others. Bus captains will be guided on how to drive safely and carefully so as to ensure passenger comfort. The first training bus, went on the road with the first batch of trainees on 20 April.
Upon completion of the practical training, trainees will undergo route familiarisation before learning about the bus equipment and in-bus systems such as driver display units, which supervisors and drivers will use to manage on-road situations, and ticketing systems. The final stage of the training will delve into guiding trainees on providing good service through various scenarios and the standard operating procedures for response in each situation.
The comprehensive training will ensure all bus captains especially those new to the industry are fully equipped, confident and competent in their role. Maxx Chan, 47, is one of the 148 new bus industry entrants to have joined Go-Ahead Singapore.
Maxx said, “I was previously doing freelance sales and was worried at first about having to learn a new skill. Bus driving is not easy at all and there is a lot of responsibility to our passengers and those around us. Fortunately, the Go-Ahead Singapore trainers have been very patient to help us get the basics right. The training has been very structured, so I’m more confident that I’ll be ready to take on this new role later this year.”
Mr Wood added, “We’re off to a good start. The authorities have been very supportive and we will continue to work closely with them to elevate the standards and professionalism of the industry.”
Tel: 6532 0606
Tel: 6532 0606